Retail Banking 2020. Evolution or Revolution? - Ecosistema de conocimiento de Corporate Excellence
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PwC Retail Banking March 2016

Purpose, Culture & Corporate Brand

Retail Banking 2020. Evolution or Revolution?

To produce this paper, the authors integrated insights from PwC teams worldwide. They surveyed 560 client executives from leading financial institutions across 17 markets regarding the challenges and opportunities of this evolving marketplace and their plans to respond. They developed a point of view regarding how mega-trends will impact the future of banking, using PwC’s proprietary Project Blue framework. And they developed six priorities for retail banks today to help ensure their future success.