El II HR & Dircom International Forum pone de manifiesto la importancia de la alineación entre Comunicación y Recursos Humanos Published by Unai Admin 18/07/2025 Categories Alineamiento y cultura corporativa Estrategia Tendencias Empleados Comunicación Interna Corporate Excellence Propósito & Valores Stakeholder engagement Bienestar y Engagement Noticias Transparencia Comunicación Externa Reputación & Riesgos Reputacionales Tags comunicación recursos humanos bankia reputation propósito dircom dch leroy merlin movistar + transparencia empleado hr & dircom international forum visibility 6 thumb_up_alt 0
Ethics, Reputation and Public Relations go hand in hand Published by Unai Admin 18/07/2025 Ethics, Reputation and Public Relations go hand in handMadrid, February 6th. Fake news and an inappropriate use of automated communications erode trust and reputations in our institutions. The current crisis in trust is diminishing the ability for organisations, institutions and governments to operate effectively in society. To counteract this and take a leading position on the global practice of public relations, several professional associations met in Madrid to explore possible enhancements to their codes of ethics that guide hundreds of thousands of professionals around the world. Participants in this global discussion on codes of ethics agreed to explore ways to enhance and elevate public relations´ reputation as the guardian of trust through the enhancement of codes of ethics and an agreement on an overarching set of principles to guide the profession. Through a collaborative effort, participants agreed to work on raising the standards for the public relations profession on a global scale. They recognize the need to launch a campaign around the importance of a trustworthy practice of public relations while also examining current codes. A task force of the organizations involved will examine in detail the building blocks that currently exist in how practitioners should practice public relations. We believe there is value in having a single set of principles and behaviours that everyone can promote. This will not replace existing individual association codes but will provide an agreement on an overarching set of principles. Participants and representatives International Communications Consultancy Organisation (ICCO) and Public Relations and Communications Association (PRCA). Francis Ingham, CEO and Director General, respectively. International Association of Business Communicators (IABC). Dianne Chase, Inmediate Past Chair. Public Relations Society of America (PRSA). Joe Truncale, CEO. African Public Relations Association and Public Relations Institute of Ireland (APRA and PRII). Justin Green, Global Ambassador and Vicepresident, respectively. Canadian Public Relations Society (CPRS). Sarah Hanel, President. Asociación Española de Directivos de Comunicación (Dircom). Montserrat Tarrés, President. Associaçao Portuguesa de Comunicaçao de Empresa (APCE), Paula Portugal, Managing Director. Fundacom. Teresa Mañueco, Board Member. European Public Relations Education and Research Association (EUPRERA). Ángeles Moreno, Executive Director. Corporate Excellence. Ángel Alloza, CEO. Richard Edelman, President and CEO Edelman Public Relations. Global Alliance for Public Relations and Communication Management. José Manuel Velasco, Chair. Jean Valin, founding member and Past Chair of the Global Alliance. Categories Tendencias Liderazgo Ética Noticias Reputación & Riesgos Reputacionales Tags reputación relaciones públicas ethics icco communications association visibility 11 thumb_up_alt 0
Approaching the Future 2017 recoge las tendencias clave en intangibles Published by Unai Admin 18/07/2025 Categories Storytelling & Narrativa Tendencias Indicadores no financieros Stakeholder engagement Reputación & Riesgos Reputacionales Tags canvas estrategias sostenibles approaching the future research centre of governance sustainability and reputation visibility 6 thumb_up_alt 0
Un año más construyendo empresas excelentes Published by Unai Admin 18/07/2025 Categories Tendencias Riesgo Reputacional Reputación & Riesgos Reputacionales Tags ecosistema de alianzas encuentro anual 2016 miembros visibility 1 thumb_up_alt 0
Corporate Excellence presents the last book of its library: The Reputation Risk Handbook Published by Unai Admin 18/07/2025 Corporate Excellence presents the last book of its library: The Reputation Risk HandbookMadrid, November 7. Last Thursday, at the IE Business School, Corporate Excellence presented the last book of its library,The Reputation Risk Handbook, the Spanish adaptation of the work of Andrea Bonime-Blanc, one of the greatest international models in strategic risk management and corporate governance. This is the fourth title of the Corporate Excellence Library and the first of its imprint, now that the foundation just made a debut as independent publisher. The Corporate Excellence Library collects the most relevant works about integrated asset management and key intangible resources, like reputation, brand, communication, sustainability and public affairs. Up to now, Corporate Excellence has published three reference works in their fields of knowledge: The Alignment Factor by Cees Van Riel; Corporate Reputation by Professor Carreras and Professor Ángel Alloza; and Strategic Communication and Its Contribution to Reputation by Paul A. Argenti. However, one of the outstanding issues was the reputational risk effective management. This matter is finally answered in Bonime-Blanc’s handbook. Reputation is nowadays one of the issues that concern the most to the CEO of the companies. The executives claim that reputational risk is on the top at the ranking of strategic risks that the organisations have to face. Most companies consider reputation and brand strength the most valuable intangible assets; this shows the increasing importance that the area is getting for companies and the agenda of their chief executives. Reputation risk has become a strategic imperative as an effect of the age of hyper-transparency in which we live, where information is constantly running and a crisis can manifest in a matter of seconds. This handbook is based on the main questions —What we mean by “risk”? What is “reputation”? What is considered “reputation risk”?— to go in depth into the analysis of different types of reputational risks based on real practical cases. The work explores too which are the reputational risk factors; on one hand, those responsible for its management and on the other hand, those who take part in it. It also includes a strategic typology to manage the reputational risk depending on the maturity of the risk management structure of the organisation and presents a toolkit that summarises the functions and responsibilities of the key factors in the reputational risk management. The work is part of the initiatives promoted by the Research Centre of Governance, Sustainability and Reputation, an independent research centre created by Corporate Excellence in collaboration with the IE Business School to create knowledge, management models and training in corporate governance, sustainability and reputational risks issues. Participating in the presentation event were the author, Andrea Bonime-Blanc, CEO and Founder of GEC Risk Advisory LLC and leading expert in cyber risk and governance in The Conference Board; and a top level panel constituted by Ernesto Martínez, President of Instituto de Auditores Internos of Spain; Isabel López Triana, partner of Canvas Estrategias Sostenibles and member of the Committee of Experts at the Research Centre of Governance, Sustainability and Reputation; Helena Redondo, partner of Sustainability and Climate Change at Deloitte; and Tomás Garicano, Professor of IE, Director of Centro de Buen Gobierno and member of the Committee of Experts at the Research Centre of Governance, Sustainability and Reputation. Categories Tendencias Riesgo Reputacional Gobierno Corporativo Reputación & Riesgos Reputacionales Tags biblioteca corporate manual de riesgo reputacional gestión efectiva del riesgo reputacional excellence the reputation risk handbook the alignment factor corporate reputation november thursday ie business school corporate excellence spanish andrea bonime-blanc visibility 20 thumb_up_alt 0
Annual Meeting 2015: Corporate Excellence member companies are moving towards excellence in management of intangibles assets Published by Unai Admin 18/07/2025 Annual Meeting 2015: Corporate Excellence member companies are moving towards excellence in management of intangibles assetsIbercaja and Coca-Cola announce their incorporation to Corporate Excellence. With these new members, the Foundation now has 19 companies committed to the management of their intangible assets One more year, Corporate Excellence has held its annual meeting for all the companies that form part of the Foundation to share the progress made in the management of intangible areas over the course of 2015 with the professionals of the reputation, communication, public affairs, metrics and brand areas in those companies. It has also been presented the annual report of activities and projects and the main initiatives to address in 2016. In general, the balance has been very positive for 2015. During this period, Corporate Excellence has deployed30 activitiesincluding workshops, technical meetings, seminars and training programs, in which participated a total of 543 professionals; the satisfaction index reached the 85 %, and they had a grade of recommendation of 75, 4 %. Agbar, Bankinter, BBVA, CaixaBank, Coca-Cola, Correos, Danone, DKV Seguros Medicos, El Corte Angles, Gas Natural Fenosa, Ibercaja, Iberdrola, MAPFRE, Popular, Renfe, Repsol, Santander, Telefonicaand Volkswagen Spain have understood that 80 per cent of their total value, on which their success and future depends, lies in its intangible assets and resources. For this same reason, they have been working all these years on the strategic role of the management of intangible assets, placing it within the key areas of their organizations, such as the financial, strategic, human resources or operations departments. New additions This initiative has over a decade of experience and keeps growing every year. This year, additionally, there is an added reason to celebrate: the incorporation of Ibercaja and Coca-Cola to the Foundation. Both Antonio Martinez, Chief Financial Officer at Ibercaja and Ana Gascon, Corporate Responsibility Manager at Coca-Cola, expressed their enthusiasm about working towards the management of intangible assets hand in hand with Corporate Excellence. With these new additions, the Foundation now has 19 members, including founding and business partners. Major 2015 milestones Corporate Excellence continues to address projects to progress in developing tools and management models. This year, special emphasis has given to the R+D+i projects launched by CE and its strategic allies, which have enabled new management models. Prominent among these have been the model calledEmployee's responsibility on corporate reputation, fostered along with Alcor consultores, and the modelPositive calculation of the impact that companies have on the society regarding user experience, developed with EY. Corporate Excellence's journey is based on sharing and learning from each other thanks to the collaboration between public and private sector and also between companies, as well as to the partnership with the academic sector. Trust, joint collaboration, open innovation and co-creation are the greatest strengths of this think-tank.The Foundation has established more than 70 partnerships so far and has a global network comprising more than 24 experts in its Advisory Board. Among these partnerships, noteworthy is the formation of a newCollaboration Agreement with the Spanish Association of Directors of Communication, Dircom,to jointly launch an alignment and collaboration process thought to promote the strategic role of the CCO in the integral and integrated management of key intangible assets; a goal shared by both institutions. Jaume Giro, President of the Foundation since January 2015 and General Director of Communication Criteria CaixaHolding, recalled at the meeting that Corporate Excellence's aspiration is that "all organizations improve society through an excellent management of their intangible assets". These 19 companies have proved one more year to be moving towards an excellent and integrated management of key intangible assets. Giro stressed that "if approximately two thirds of the total value is determined by intangible assets, we must learn how to manage value creation levers, which will determine and guarantee the success of our organizations in the future". Co-creating the future of the management of intangible assets "Co-creating the future" has been the leitmotiv of the Annual Meeting of Corporate Excellence held at the headquarters of Bakinter where also Maria Parames, People and Corporate Communication Manager at Bankinter, participated in the welcoming ceremony. All the participants have emphasized that it is essential to know the context where we are. Identify the main social trends is the only possible way to create projects that are both profitable and sustainable in the long term. To explore the issue further, Juan de los Angeles, President of C4E Communication for Effectiveness, and Xavier Oliver, member of CE's Advisory Board and Professor at IESE Business School, have also shared their views on the subject. There were also explained what emerging trends are configuring new behavior models so everyone can identify and anticipate important topics for business management. Categories Tendencias Innovación Reputación & Riesgos Reputacionales Tags jaume giró encuentro anual principales hitos nuevas incorporaciones new additions major 2015 milestones corporate excellence foundation bankinter bbva caixabank coca-cola correos co-creating the future visibility 8 thumb_up_alt 0
Monitor Europeo de Comunicación 2015 Published by Unai Admin 18/07/2025 Categories Comunicación Tendencias Comunicación Interna Comunicación política Comunicación Externa Tags european communications summit european communication monitor 2015 comunicación corporatva visibility 2 thumb_up_alt 0
Las empresas miembro de Corporate Excellence avanzan hacia la gestión excelente de los intangibles Published by Unai Admin 18/07/2025 Categories Valoración de los intangibles Tendencias Innovación Reputación & Riesgos Reputacionales Tags economía colaborativa encuentro anual corporate excellence balance anual visibility 3 thumb_up_alt 0
«Comunicación estratégica y su contribución a la reputación» Sigue en streaming la masterclass de Paul A. Argenti Published by Unai Admin 18/07/2025 Categories Estrategia Comunicación Tendencias Indicadores no financieros Comunicación Interna Gobierno Corporativo Comunicación política Comunicación Externa Tags biblioteca corporate excellence manual de comunicación corporativa comunicación estratégica y su contribución a la reputación paul a argenti visibility 9 thumb_up_alt 0
Relevance of Communication for Corporate Reputation Published by Unai Admin 18/07/2025 Relevance of Communication for Corporate ReputationMadrid, 29 September, 2014.The World Public Relations Forum, a major event in the field of communication and public relations was held in Madrid on September 21 – 23, and allowed its participants to share important ideas related to the management of intangible assets. The first working day of the Forum brought together top academics representing universities from all around the world. They presented some recent and relevant trends in academic research: focus on shared values, sincerity of corporate narrative, true and effective leadership of professionals, common standards, professional ethical codes, best practices, contextual variables are just a few of the subjects referred to in the scholars’ papers and presentations. Speakers emphasized the opportunities that management of intangible assets presents to professionals, and pointed out that democratization of knowledge is one of the greatest benefits that communications professionals enjoy in the current context. The second and third days of the Forum were dedicated to corporate communication and public relations. Professionals from different industries got together to find out about best practices and trends, and to learn from top experts, who revealed the trends observed in major companies and their communications and public relations departments. Speakers of the day included José María Velasco, Chairman of Dircom, Anne Gregory, Chair of Global Alliance, Daniel Tisch, CEO of Argyle Communications and former Chair of Global Alliance for Public Relations and Communication Management. All of them agreed that companies should be aware of the need to adopt new approaches to communication and public relations. The mission of communications managers is to define the company’s vision and to carry out reorganization of stakeholders. Any professional working in the field of communication and public relations should be able to read the new social context and to be aware of the new rules. The second day made a special emphasis on corporate reputation. Ángel Alloza, CEO of Corporate Excellence, Luis Gallardo, Chairman for Brand Marketing EMEA and José Manuel Lancha, Partner and Board Member at Villafañe & Asociados Consultores, took part in a round table discussion, where they made it clear that reputation should be considered key to a company’s overall strategy. Ángel Alloza said that in the economy of intangibles only well-reputed companies are able to achieve differentiation and compete in global markets and with international brands, thus ensuring their continuity in the long run. The World Public Relations Forum highlighted great ideas and showed interesting trends of communications management’s further development. Global Alliancesummed up these principles and published them on their website: >Public relations and communication management must aspire to a social purpose, serve social cohesion, and aim to bring communities together. >Public relations and communication management can enable social integration by listening, identifying agendas, and creating shared narratives and safe places for dialogue around the social challenges of each society. >Public relations and communication professionals must take responsibility for identifying how they can serve their own societies. >By realizing the power of communication, each public relations and communication professional can be a leader. True leadership achieves personal, organizational and societal transformation. >By reflecting on transformational leadership moments, our profession can learn to serve our organizations better, and by doing that, serve society better. The next Forum will be held in Nairobi, Kenia, in November 2015. For more information please refer to corresponding posts in the blog of Corporate Excellence. Categories Comunicación Tendencias Indicadores no financieros Tags tendencias insights comunicación y reputación corporativa world public relations forum visibility 6 thumb_up_alt 0
Grandes expertos internacionales debaten sobre el futuro de las marcas Published by Unai Admin 18/07/2025 Categories Tendencias Marca Corporativa Reputación & Riesgos Reputacionales Tags jornada en innovación en marca marca y reputación brand guardianship y big data millwardbrown groupm visibility 4 thumb_up_alt 0
Dircom and Corporate Excellence are holding a Panel Discussion on Innovations in Intangibles Metrics Published by Unai Admin 18/07/2025 Dircom and Corporate Excellence are holding a Panel Discussion on Innovations in Intangibles MetricsMadrid, February 26, 2014. In the current context it is important to demonstrate the effect and return on managing intangible assets in organizations. The event’s participants will focus on key tools used today to monitor and track major intangible assets and on how these tools may help to highlight the value of organizations. The discussion will be opened by Jaume Giró, Co-CEO of CaixaBank and Vice President of Dircom; José Manuel Velasco, the President of Dircom; and José Luis González-Besada, President of Corporate Excellence. Top level professionals will talk about cutting-edge developments in intangibles’ measurement, including Mariano Maqueda, Partner and Director at Punto de Fuga; María Such, Corporate Reputation Director at BBVA; Pepe Martinez, Firefly Director & Marketing Responsible, Millward Brown; Adolfo Fernández, Client Service Director Madrid Office, Millward Brown; Carmen Dato, Consulting Director, Villafañe & Asociados; Beverly Nannini, Director, Reputation Institute; Macarena Estevez, CEO of Conento; Juan Cardona, Director for Reputation and Stakeholders, Llorente & Cuenca; Sergi Guillot, CEO, Acceso; José Carlos Martínez, Corporate Reputation Manager, Iberdrola. Discussion topics include brand and reputation indicators in balanced scorecards, measurement tools for identifying and prioritizing reputational risks, measurement in the era of Big Data, etc. Ángel Alloza, the CEO of Corporate Excellence - Centre for Reputation Leadership and Sebastián Cebrián, the CEO of Dircom, will make closing remarks at the conference. Apart from that, the conference will feature the presentation of Analysis of Online Comments 2014 (BEO), a research model developed by Corporate Excellence – Centre for Reputation Leadership and Llorente & Cuenca to analyze the impact of the Internet on corporate reputation. The panel can be followed on Twitter (#innometrics) and by streaming. Categories Valoración de los intangibles Tendencias Métricas Tags innometrics dircom indicadores de marca y reputación impacto de recursos intangibles métricas visibility 4 thumb_up_alt 0
Latest Advances in our Reputation Roadmap Published by Unai Admin 18/07/2025 Latest Advances in our Reputation RoadmapMadrid, December 10, 2013. “Although we still have way to go, this time walking together, many goals have been reached. Many improvements have been made” this was the opening sentence of José Luis González-Besada, Chairman of Corporate Excellence and Communication Director at Iberdrola, at the First Annual Meeting held on December 3rd at Deusto Business School in Madrid. More than 60 top-level professionals from the 17 companies that form part of the Foundation participated in the meeting. Each company shared with the assistants the advances made in the last two years, as well as the main challenges to be faced in the future. Most of the speakers pointed out important topics related to managing large companies among all the difficulties they have to deal with: building stronger relationships with key stakeholders, breaking down silos, driving reputation management as a cross area affecting the whole company, etc. Every assisting company agreed that intangible assets management helps companies to be excellent. Actively listen to stakeholders brings continuous improvements; nowadays it is all about competing for a good reputation, for the recognition by stakeholders. As Josep Santacreu, CEO at DKV, pointed out “this new time needs a new way to do business”. DKV and Banco Popular just joined the Foundation. Corporate Excellence - Centre for Reputation Leadership is an open project to any company willing to compete for a good reputation and share best practices. Banco Popular and DKV, as well as all the companies that form part of Corporate Excellence are aware that corporate reputation is the key for the future of organizations, cities or countries. Having a good reputation is a guarantee for value protection and value growth: it protects companies against crisis and generates sustainable growth. Since the launch of Corporate Excellence in 2011, a complex model where competitor companies share knoledge and expertise has been implemented. Alliances with universities and other organizations have been built; all this to get a better understanding about intangible assets management. The chosen and implemented model by Corporate Excellence is based on public-private collaboration; In these two years, a strong network of partnerships with universities, business schools and other international and national organizations have been created. Categories Tendencias Co-creación Reputación & Riesgos Reputacionales Tags encuentro anual hoja de ruta de la reputación gestión de recursos intangibles competencia y colaboración visibility 5 thumb_up_alt 0
Encuentro Anual Corporate Excellence 2013 Published by Unai Admin 18/07/2025 Categories Tendencias Propósito & Valores Reputación & Riesgos Reputacionales Tags the global cco encuentro anual 2013 gestión de recursos intangibles foro de reputación corporativa visibility 4 thumb_up_alt 0
Spanish Companies Lead the Annual Global Conference on Corporate Reputation Published by Unai Admin 18/07/2025 Spanish Companies Lead the Annual Global Conference on Corporate ReputationBarcelona, June 6, 2013. Spanish companies are playing a key role at the Annual Global Conference on Corporate Reputation that is taking place in Barcelona since yesterday until tomorrow. The Conference, held by Reputation Institute has brought together 350 participants from all around the world responsible of intangible assets management. Participants are in the best environment to share the last and most important trends on Corporate Reputation. As previous years, Spanish Companies are leading the Conference with a participation of 22 speakers presenting 19 different subjects, what means a 26% of the total presentations. José Luis González-Besada, Chairman of Corporate Excellence – Centre for Reputation Leadership opened the Conference yesterday. In his opening speech he pointed the importance of managing corporate reputation for the long term success of companies. The Chairman of Corporate Excellence – Centre for Reputation Leadership and Communication Director at Iberdrola emphasized that success means to lead by reputation since corporate reputation leads to excellence and contribute to competitive advantages and corporate differentiation. Mr González-Besada took the opportunity to inspire and guide participants through the reputation journey, name of the Conference this year. Categories Valoración de los intangibles Tendencias Reputación & Riesgos Reputacionales Tags reputation institute conferencia internacional de reputación corporativa empresas españolas visibility 4 thumb_up_alt 0
Corporate Excellence participated in the Summer Courses of El Escorial Published by Unai Admin 18/07/2025 Corporate Excellence participated in the Summer Courses of El EscorialFor two days along with thirty academics and professionals, we analyze the keys of the new competitive environment that opens in global markets and is based on the leadership of organizations for their good reputation, one of the relevant biggest changes in business management from the last fifty years. These are the new rules that are changing the way to manage organizations and to arise into the markets. A new context where power is being transferred again to stakeholders and where the quality of our relationships with these groups determined, accurately, an important part of business success, where the key is the confidence that we will be able to generate in the so-called reputation economy. During the conference, we discussed the issues that are part of the reputation economy agenda and also about the main keys to restoring confidence in markets. We shared the major changes that affect the business to adapt and compete in this new environment, among which emphasize the emergence of the new role of Chief Communications Officer, responsible for the overall management of intangibles of the companies. Some of the outstanding conclusions of the meeting include the following: trust is the key to the economic system and corporate reputation is the lever to manage it; business success is based on creating sustainable value in the long term and ability to distribute among the different stakeholders; the reputation management leads to business excellence; companies are part of the solution to the problems of society and finally, business, government and society together can do more. Categories Tendencias Chief Communications Officer Reputación & Riesgos Reputacionales Tags confianza economía de la reputación cco reputación visibility 7 thumb_up_alt 0
Barcelona 2013, Place for the Next International Conference on Corporate Reputation Published by Unai Admin 18/07/2025 Barcelona 2013, Place for the Next International Conference on Corporate ReputationSantander, BBVA, CaixaBank, Iberdrola, Telefónica, Gas Natural Fenosa and Correos presented their best practice cases at the 16th International Conference on Corporate Reputation held every year by the Reputation Institute. This time the meeting brought together experts from 34 countries and became a point of reference for academics and professionals specialising in management of intangibles. The Next International Conference on Corporate Reputation will take place in Barcelona Alignment, branded content, storytelling, non-financial indicators and brand engagement among others have been the main topics discussed during the Conference. Participants also expressed widespread support for the introduction of the Chief Communication Officer role as the top executive for managing intangible assets in companies. According to the data presented during the conference, companies that are willing to lead by reputation are facing three challenges: - 51% said that there is no structured procedure in their company for incorporating reputation management into business processes. - 37% acknowledged that they do not take full advantage of relevant information about every group of stakeholders. - 35% pointed out that activities aimed at different stakeholders are not aligned among departments, and in many cases each department holds activities without taking into account what is done by other departments. In this sense, Spanish companies that for more than a decade have been committed to professional management of corporate reputation, are at the forefront of innovations and understand the interests of similar companies at the international level. Please visit our blog to read about key conclusions of the 2012 International Conference on Corporate Reputation. Categories Tendencias Reputación & Riesgos Reputacionales Tags conferencia internacional de reputación corporativa reputation institute reputación corporativa visibility 4 thumb_up_alt 0