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Approaching The Future 2024 - Global Launch

Published by Unai Admin

18/07/2025

Approaching The Future 2024 - Global Launch

Approaching The Future. Trends in Reputation and Intangibles Management is the report that Corporate Excellence publishes annually in collaboration with Canvas Sustainable Strategies, and Global Alliance as the worldwide partner, where the impact of intangibles on the business agenda is analyzed.In this 9th edition, 9 key trends are identified based on a sample of almost 2,200 professionals surveyed. The exponential increase in the sample allows: To make a comparison between the most relevant trends and those most worked on by organizations, with corporate reputation being the top priority for 6 out of 10 professionals and corporate communication being the trend to which 54.4% of companies devote the most resources and efforts. To understand the vision by professional roles: senior management, middle management and technical profiles. To analyze the impact of intangibles on large companies (+5,000 employees). To establish the geographic focus on Latin America, with specific analyses for Central America and the Caribbean, Chile, Colombia, Bolivia, Ecuador, Spain, Guatemala, Mexico and Peru.Access all the materials to get closer to the state of the art of intangibles in the business fabric: The full report 🔒 (Subscription to access) The executive summary Trends map Presentation of results 🔒 (Subscription to access) ATF 2024 press releaseIn a context of high social and political polarization, marked by war conflicts that configure a complex geopolitical environment and strong skepticism, this report is more necessary than ever. Approaching the Future has become a compass that allows professionals and organizations to navigate in uncertainty, managing risks from multiple areas, but also understanding and taking advantage of the opportunities of this complex reality.

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30/09/2024

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Reputation and Corporate Communication: Key Intangibles in Business Management

Published by Unai Admin

18/07/2025

Reputation and Corporate Communication: Key Intangibles in Business Management

Reputation and Corporate Communication: Key Intangibles in Business Management

The 9th edition of the report created by Corporate Excellence - Centre for Reputation Leadership in collaboration with CANVAS Sustainable Strategies and Global Alliance for Public Relations and Communication Management collects the 9 major trends in intangible asset management that are currently shaping the business agenda. Corporate reputation and reputational risk occupy the top spot in the relevance ranking, and they have seen the greatest increase in resources and investment since the previous edition (+7.8 points). Corporate communication is the trend being worked on the most by companies and the area where senior management invest more resources, demonstrating it strategic role as an essential aspect of the business model of the future. In a global climate of geopolitical instability, political and social polarisation, and increasing environmental and technological risks, uncertainty has become a widespread sentiment. In response to this scenario, companies are evolving towards more committed and responsible management and leadership models that build trust among their stakeholders, with corporate reputation and reputational risk being key elements. This is one of the main findings in the 9th edition of the report Approaching the Future (ATF) 2024: Trends in Reputation and Intangible Asset Management, produced by Corporate Excellence – Centre for Reputation Leadership in collaboration with CANVAS Sustainable Strategies and the Global Alliance for Public Relations and Communication Management as worldwide partner. The international launch of this study, published under “the World PR and Communications Month” promoted by Global Alliance, analyses the impact of intangibles on the business agenda and strategic decision-making, and serves as a benchmark for understanding today’s organisational priorities, the issues to which companies are dedicating the most resources, and the challenges that they face. Based on a survey of nearly 2,200 professionals (40% of whom are senior executives) and the qualitative analysis of 11 leading experts, the report provides a forward-looking perspective on corporate strategy. Predictably, this year, artificial intelligence and its disruptive impact on business is included among the top nine trends for the first time. Companies face disruptive changes in dynamic and highly competitive environments marked by various crises and risks that create significant reputational challenges. As a result, corporate reputation and reputational risk lead the ATF 2024 trends ranking: 60% of professionals consider it the most relevant intangible, and 70% state that its relevance has increased significantly over the past three years. In fact, reputation is the area that has grown the most in investment and resources compared to the previous edition (+7.8 points), with more than half of consulted companies (54%) now actively managing it. Although 57% admit they are not measuring their reputation, they do use direct surveys and reputational rankings. Additionally, reputation is being reported and consolidated in management committees and boards of directors (68%), becoming integral to strategic business decision-making. "The results of this year reflect that managing intangibles and promoting reputational leadership translates into business growth and corporate excellence. Companies that invest in strengthening their intangible assets will find a solid source of trust and support from all their stakeholders” says Ángel Alloza, CEO of Corporate Excellence - Centre for Reputation Leadership. “The report clearly demonstrates that there is a cross-cutting relationship between all trends, highlighting the importance of intangible assets in the business agenda. It is important to see this year the role of reputation as the highest position of the ranking but how communication is again the area where companies are working at their most. For senior management, communication is seen as an essential tool to activate behaviours and amplify the corporate narrative strategy,” emphasises Justin Green, President and CEO at Global Alliance for Public Relations and Communication Management. Responsible leadership, understood as a conscious management model guided by corporate purpose and a strong culture rooted in values and principles, is the second most relevant trend for companies, and the first for senior executives: 53.3% report dedicating resources to its development. The biggest challenge with these new leadership models will be actively listening to stakeholders and aligning their concerns with the company's purpose. Sustainability: Consolidating Triple Impact Business Sustainability ranks third, being the third most worked-on area by surveyed professionals (51.8%), and the main concern for 7 out of 10 large companies (70.3%). The primary focus for organisations making progress in sustainability is integrating it into their business strategy (which is also the biggest challenge), alongside adapting to new regulatory frameworks and identifying potential opportunities for sustainable corporate development. This ATF 2024 edition includes a specific consultation on progress in the areas of triple impact and ESG (environmental, social, and governance). The result shows a balance among the three elements (35.4% of sustainability resources are allocated to social issues, 35% to environmental aspects, and 29.6% to governance), demonstrating that sustainability is increasingly understood and managed as a cross-functional business asset, rather than just an environmental issue as it was perceived traditionally. Purpose and Communication at the Centre of Business Strategy Corporate purpose has risen two positions since the previous edition, now firmly holding fourth spot in the relevance ranking. It is also the area that has grown the most in investment and resources since 2023 according to senior executives (+7.3 points), with over half of consulted organisations (51.7%) currently working on corporate purpose and prioritising its integration into the business as a strategic guide in decision-making processes. Corporate communication is, for the second consecutive year, the most worked-on trend, receiving the most resources regardless of professional roles or company size. It plays a fundamental role in generating branded content and in mobilising efforts to effectively implement and activate the corporate purpose, both internally and externally in terms of stakeholders and society at large. “Conscious leadership guided by corporate purpose and a strong culture rooted in values and principles reflects the evolving and significant role of companies as social and transformative agents in the environments in which they operate and how corporate communication plays a strategic role today can lead social transformation,” asserts Clara Fontán, Director of Intelligence & Operations at Corporate Excellence – Centre for Reputation Leadership and Director of the study. Cybersecurity, Brand, New Work Models and AI Digitalisation is the second most worked-on area for large companies, with 6 out of 10 investing efforts in it. There is a growing concern across all business segments for protecting cybersecurity and data privacy, with 41.3% allocating resources to this area. The brand, understood as the platform for stakeholder engagement, consolidates its relevance in this edition, with 48.5% of organisations prioritising it, and ranking among the top five areas most worked on by Spanish companies, particularly in terms of activating purpose through brand positioning. There is an evolution in work models to adapt to the new social reality, essential for attracting and retaining talent. While implementing hybrid work models continues to be the aspect in which organisations invest the most efforts, 2024 also sees a significant increase in companies focusing on promoting collaboration and cross-functionality to break down silos and improve internal team functioning (38.4%), the biggest challenge that organisations are currently facing in this regard. Finally, generative Artificial Intelligence (AI) enters the list of most relevant trends for companies for the first time: 28.5% of organisations are already making progress in this area, primarily aiming to integrate it into business processes (43%) and train employees in its use (35%). Ensuring the ethical use of AI is one of the biggest challenges, although only 24.9% of companies are currently allocating resources to this end. Methodology and Collaborating Entities In addition to social foresight studies by market research experts Punto de Fuga, the analysis of referenced sources, and nearly 2,200 surveys, the ATF 2024 report incorporates a network of over 30 collaborating entities and interviews with 11 experts: Aitor Jauregui, Director at BlackRock for Latin America; Alberto Andreu, Associate Professor at UNAV and Senior Advisor at EY; Ángel Pascual-Ramsay, Professor and Director of Global Risks at the Centre for Global Economy and Geopolitics at ESADE; Daniel Fernández Trejo, General Director of Deep Learning at LLYC; Gabriela González-Valdés, General Director of the Institute of Internal Auditors of Spain; Lucía Carballeda, Co-General Manager & Head of Reputation at Edelman Spain; Manuel Muñiz, Dean of IE School of Politics, Economics & Global Affairs; Nerea de Luis, PhD in Computer Science and AI advocate; Oriol Iglesias, Full Professor & Member of the Board of Directors at ESADE, co-director of The Global CCO Programme; Perrine Bouhana, Managing Director at GlobeScan; and Ramón Pueyo, Head of Sustainability and Corporate Governance at KPMG Spain.


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All about Approaching The Future 2023: trends in reputation and intangible asset report

Published by Unai Admin

18/07/2025

All about Approaching The Future 2023: trends in reputation and intangible asset report

All about Approaching The Future 2023: trends in reputation and intangible asset report

Approaching the Future 2023. Trends in Reputation and Intangible Asset Management is the eighth edition of this annual report, created by Corporate Excellence - Centre for Reputation Leadership in collaboration with CANVAS Sustainable Strategies and worldwide partner Global Alliance for Public Relations and Communication Management. This report aims to deepen business practices and drive innovation in reputation and intangible asset management. This study was developed using a methodology that combines qualitative and quantitative techniques to explore the key trends that are driving the corporate agenda.Professionals agree that the most relevant trends are related to the raison d’être of organisations and corporate values. This result reflects an increased awareness of the strategic role of companies as social, responsible, and transformative agents in the environments in which they operate. Approaching the Future 2023 presents 10 major trends that are shaping the business agenda, offering a cross-cutting and interconnected view of all analysed trends: Sustainability and ESG integrated into business models Responsible leadership for social cohesion Corporate reputation: a strategic priority Corporate communication in the face of new challenges Technology as a transformative lever for organisations Corporate purpose at the heart of business strategy The era of hybrid and flexible work The role of the corporate brand in contexts marked by uncertainty and constant change Corporate governance and the role of the board of directors in ESG management Last call to respond to the climate emergencyExecutive summary, video launch and top learning points are available under free access. Full report required a Reputation Knowledge Centre+ access.Impact and effects of these trends will be presented at WPRF 2023 in Chennai.Write us if you need further info. > Here you can find all the materials of the report in both Spanish and English:

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13/07/2023

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Top Learning Points. Approaching the Future 2023

Published by Unai Admin

17/07/2025

Top Learning Points. Approaching the Future 2023





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Results preview teaser - Approaching The Future 2023

Published by Unai Admin

17/07/2025







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International trend launch. Approaching The Future 2023

Published by Unai Admin

17/07/2025






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Approaching the Future 2023 - FULL REPORT [★ by subscription]

Published by Unai Admin

17/07/2025

Approaching the Future 2023 - FULL REPORT [★ by subscription]





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Executive Summary. Approaching the Future 2023

Published by Unai Admin

17/07/2025

Executive Summary. Approaching the Future 2023





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Trends Map. Approaching The Future 2023

Published by Unai Admin

17/07/2025

Trends Map. Approaching The Future 2023





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Executive Summary. Approaching the Future 2022

Published by Unai Admin

17/07/2025

Executive Summary. Approaching the Future 2022





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Approaching the Future 2022: Trends in Reputation and Intangible Asset Management

Published by Unai Admin

25/07/2025

Approaching the Future 2022: Trends in Reputation and Intangible Asset Management





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Executives of large IBEX 35 companies analyze the present and future in the management of intangibles

Published by Unai Admin

18/07/2025

Executives of large IBEX 35 companies analyze the present and future in the management of intangibles

Executives of large IBEX 35 companies analyze the present and future in the management of intangibles

Corporate Excellence - Center for Reputation Leadership brings together more than 500 executives and professionals at its Annual Conference to celebrate its 10th anniversary and to value these assets as levers of competitiveness and growth. The entity underlines the existence of a need for training to learn how to properly manage intangibles and for those responsible to participate in the strategic decision-making process of the company. Integrating intangibles in the remuneration of managers and replacing short-term pressure with a vision of long-term value generation, among the main challenges to advance in the management of intangibles. Madrid, November 25, 2021. The interest of organizations in the management of reputation and other intangible assets (communication, brand, purpose, talent and sustainability) has increased significantly in recent years. Today, around 50% of the business value of listed companies resides in their intangibles, reaching 85% in sectors such as technology or entertainment, according to the Global Intangible Financial Tracker. The investment made in this type of assets in the last quarter of a century has grown by 29%, but according to Corporate Excellence – Centre for Reputation Leadershipthere is still a real need to learn to properly manage these values, which have a great impact on economic growth and productivity. This business platform, think tank for innovation, knowledge and training in intangible management (heir to the Corporate Reputation Forum and promoted by large companies that represent 47% of the IBEX 35 by market capitalization), held today in the Auditorium of Fundación Telefónica in Madrid its Annual Conference. The event coincides with its tenth anniversary. 23 large companies have gathered, 25 executives have participated in the dialogue tables sharing their progress in intangibles, and more than 500 professionals have followed their interventions, which has analyzed the present and future in managing purpose, brand, reputation, communication, culture, public affairs and sustainability as the cornerstone of responsible business. During the opening ceremony, Eduardo Navarro, President of Corporate Excellence and Director of Corporate Affairs and Sustainability at Telefónica, stressed that “the speed of changes and transformations drives the growth of the value of intangibles, which have entered strongly into the steering committees and the boards of directors ”. However, there are great challenges for the urgent task of advancing in the management of intangibles, such as the integration of these indicators in the remuneration and compensation of managers and employees; the replacement of short-term pressure by a long-term value generation strategy; and the commitment to a more agile and cross-cutting organizational structure and model, without watertight compartments, which enables the full value of intangibles to be activated. Training, the top priority Training in intangibles management has been a recurring theme during the meeting, given the great need for organizations to have professionals who have the appropriate knowledge, tools, capabilities and skills to successfully perform their role and promote business excellence. For this, it is necessary to incorporate the expectations of the interest groups into the relevant decision-making, and this exercise of permanent active listening, which must be transversal in all areas of the company, facilitates the transformation that leads to business excellence. . In this sense, María Luisa Martínez Gistau, Vice President of Corporate Excellence and Director of Communication and Institutional Relations at CaixaBank, explained that “those responsible for these issues in organizations need to know how to read the context and understand the evolution of social expectations and demands to help top management understand what the true social heartbeat is. And abroad, he must clearly convey corporate purpose and values ​​in an environment of growing mistrust and uncertainty. In this sense, his figure has an increasingly strategic role for organizations ”. For his part, Ángel Alloza, CEO of the organization, has assured that “this concept of stakeholder capitalism, promoted by the World Economic Forum, means that the time in which accounts were only rendered to shareholders has been left behind, and that we assist to the consolidation of a new business model that tries to generate balanced value for all its stakeholders, employees, clients, citizens, suppliers, regulators, and shareholders up to the planet itself”. Measurement: making the intangible tangible Measurement has been a fundamental pillar for this business platform, since having solid indicators allows senior management to present quantitative and qualitative arguments that support decisions regarding communication, brand and reputation - essential assets to achieve differentiation and social license for operate in an increasingly complex and competitive global market. For this reason, the motto of the Annual Conference has been 'Making the intangible tangible', in reference to that work carried out during these ten years, in which Corporate Excellence has developed management tools and metrics and indicators that are of great value for the sustainable future of organizations. Corporate Excellence has forged over the years a solid ecosystem of alliances between specialized consultants, universities and business schools, as well as professional associations, in which more than 130 organizations currently participate. Its international presence has experienced significant growth throughout the world and especially in Latin American countries. Today, the foundation's activity reaches 52 countries and more than 300,000 professionals around the world benefit from its knowledge, innovation and training. In this year 2021, large companies such as IKEA, Corporación Multi Inversiones, and Repsol, have joined our shared project, whose incorporation was announced during the Annual Conference. About Corporate Excellence - Center for Reputation Leadership Corporate Excellence – Centre for Reputation Leadership is an accelerator of innovation, knowledge and training in reputation, brand, communication, public affairs, sustainability and other intangibles. It is a collaborative ecosystem in which large companies participate, as well as a wide network of professionals, academic institutions and consulting firms. It was born in 2011, from the integration of the Corporate Reputation Forum and the Institute for the Analysis of Intangibles. It is currently made up of large companies that represent 47% of the IBEX 35 by market capitalization, such as BBVA, Caixabank, Iberdrola, Naturgy, Santander, and Telefónica, as trustees; Abertis, Agbar, Bankinter, Cemex, Cepsa, Damm, DKV Seguros Médicos, El Corte Inglés, Gestamp, Ibercaja, Ikea, Leroy Merlin, MAPFRE, Quirón Salud, Red Eléctrica Española, Repsol, and Banco Sabadell as associated companies; CMI Corporación Multi Inversiones as a supporter company; andLIFT Consulting, On Strategy and RepTrak as supporter consultants. www.corporateexcellence.org Contacto de Prensa – ComBoca Pablo Martín pablo@comboca.es 678 93 74 46 María Rodríguez maria.rodriguez@comboca.es 619 14 97 12


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The Annual Conference 2021 in 5 minutes

Published by Unai Admin

17/07/2025







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Annual Conference 2021: 10 years making the intangible tangible

Published by Unai Admin

18/07/2025

Annual Conference 2021: 10 years making the intangible tangible

Annual Conference 2021: 10 years making the intangible tangible

Content related to the 2021 Annual Conference: 10 years making the intangible tangible. Event celebrating the tenth anniversary of the foundation, despite having almost 20 years of history since the birth of the Corporate Reputation Forum (2002) and the Institute of Intangibles Analysis (2004); organization from whose merger arose what we know today as Corporate Excellence - Center For Reputation Leadership.The conference waqs introduce by our CEO (Ángel Alloza Lozana), president (Eduardo Navarro, also Director of Corporate Affairs and Sustainability at TELEFÓNICA) and the vice president (María Luisa Martínez Gistau, Director of Communication and Institutional Relations of CAIXABANK) of Corporate Excellence. Four dialogue tables were also held with professionals, experts and managers of intangibles in our companies: Corporate Purpose: Iberdrola, Ibercaja, DKV Seguros and Naturgy participate Corporate Brand: Telefónica, Banco Santander, Damm and CaixaBank participate ESG and Responsible Business: BBVA, Red Eléctrica Group, Leroy Merlín, CMI Multi Inversiones and CEMEX participate Communication and Reputation: Gestamp, Ikea, Agbar, Abertis and Cepsa participate

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25/11/2021

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2021 Annual Conference summary illustration

Published by Unai Admin

25/07/2025





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Annual Conference 2021: reflection and discussion with directors of intangibles

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17/07/2025







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Map of Trends: Approaching the Future 2021

Published by Unai Admin

17/07/2025

Map of Trends: Approaching the Future 2021




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Presentation Video: Approaching The Future 2021

Published by Unai Admin

17/07/2025






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Top 15. Approaching the Future 2021: Trends in reputation and management of intangibles

Published by Unai Admin

17/07/2025

Top 15. Approaching the Future 2021: Trends in reputation and management of intangibles





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The promoters of the new communication model offer exclusive express sessions to members of the Global Alliance associations

Published by Unai Admin

18/07/2025

The promoters of the new communication model offer exclusive express sessions to members of the Global Alliance associations

The promoters of the new communication model offer exclusive express sessions to members of the Global Alliance associations

Are you a member of The Global Alliance for Public Relations and Communication Management association? The creators of the new global communication model offer an Express Live Session about the 2021 Global PR and Communication Model. Global Alliance, in collaboration with Corporate Excellence - Center for Reputation Leadership, developed a model that defines the roadmap and the building blocks of the PR and Communication functions, to promote its contribution to the creation of differentiation, reputation, trust, and social legitimacy of organizations. This model has been built with the collaborative and participatory effort of a network of 1,400 professionals from 46 countries in 5 different regions, through research based on global consensus on the present and future of the role and value of public relations and communication management. After the process of research, analysis, definition, and presentation with international participation, the developers of the model are trying to give back to its of the members of the Global Alliance by offering them exclusive express sessions on the bases and benefits of the model. With this, they aspire that organizations and professionals worldwide are capable of improving the business decision-making process, promoting a real and authentic connection with their stakeholders, and promoting differential leadership in the future post-COVID-world. Global Alliance has offered, with great success, Express Live Sessions for all the regional councils of the international association: Africa, Europe, North America, Latin America, Asia Pacific and India & Middle East. We want to invite you to organize this Express Live Session webinar for your professional community, as one of the benefits for being a GA member. Topic: Express Live Session about the 2021 Global PR & Communication Model + Q&A session. Duration: 30 minutes Date: To be confirmed with each GA local member Platform: Zoom: It will be hosted by Corporate Excellence – Centre for Reputation Leadership Agenda: Welcome & Introduction Video about the Global PR & Comms Model (12 minutes) Q&A session Speakers:​ ​​Dr. Ángel Alloza Academic & Research Director, Global Alliance & Director of "The Global PR & Communication Model 2021" CEO, Corporate Excellence – Centre for Reputation Leadership Dr. Clara Fontán Director of Intelligence & Knowledge of Corporate Excellence – Centre for Reputation Leadership Member of the research team "The Global PR & Communication Model 2021" This offer is free as one of the benefits of being a member of Global Alliance. If your association is a member, now is your opportunity to take advantage and learn from the new communication and public affairs model. More information at prcommsmodel.com or by contacting us at info@corporateexcellence.org


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Global Alliance launches, The 2021 Global PR & Communication Model

Published by Unai Admin

18/07/2025

Global Alliance launches, The 2021 Global PR & Communication Model

Global Alliance launches, The 2021 Global PR & Communication Model

A new roadmap for enhancing the role of PR and Corporate Communication Structure the PR & Comm job around five strategic building blocks A practical guide for achieving the most relevant outcomes for operating in every market in the 21st century: differentiation, reputation, trust with stakeholders. With the collaborative and participatory efforts of a network of 1,400 professionals on 5 different regions Global Alliance for Public Relations and Communication Management and Corporate Excellence – Centre for Reputation Leadership has unveiled today The Global PR and Communication Model, a new way to guide the job or PR and Communication professionals all over the world.The Model is structured around five strategic Building Blocks that generate and protect value in today’s world: corporate purpose, brand and corporate culture, reputation and reputational risks, communications and connected intelligence and intangible asset metrics. These Building Blocks enable organizations to achieve the differentiation, engagement, advocacy, trust and social legitimacy that they now require in order to maintain their license to operate.“With the collaborative and participatory efforts of a network of 1,400 professionals on five different regions, this has been a global consensus-based research on the present and future of the role and value of public relations and communications management. The core of our professions strength is our ability to build relationships, that connect us everywhere around the world” said Justin Green, President of Global Alliance. “The world is in a period of complete transformation because of the new intangible economy, and we needed a new direction by taking reputation and intangible assets as its focus” stated Ángel Alloza, CEO Corporate Excellence and Academic Research Director of Global Alliance. According to Alloza, who led the project, the research and the report, together with Clara Fontán and the great team at Corporate Excellence, “the Model emerges as a practical roadmap to help organisations and professionals achieve their most important and relevant outcomes for operating in every market in the 21st century: to achieve lasting differentiation, build a solid reputation, and consolidate trust with stakeholders, which means at the end of the day broadening your licence to operate”.“Developing this model, which is an evolution of the Melbourne Mandate, the Global Alliance is serving its mission: to create global standards to elevate our profession”, stated José Manuel Velasco, Immediate Past Chair and leader of the steering committee of the project. “The Model looks at the future of our function providing strong reasons to deserve a position in the executive committee of any kind of organizations”, added.The Model also consolidates the Stockholm Accords (2010) and the Melbourne Mandate (2012) and integrates the Global Capability Framework developed in partnership with Huddersfield University in 2018.The Model aims to enable organisations and professionals worldwide to improve their leadership and business decision-making process while promoting a real and authentic connection with their stakeholders for the post-COVID-19 world.The project today unveiled has the support of LLYC, the leading PR company in Spain and Latin America. LLYC “strive to improve the world around us, firmly believing honest, intelligent, innovative and efficient communications foster confidence and understanding among people, companies and institutions—in other words, the foundations of economic and social progress. In this way, we contribute to solving many of the challenges of our times”. The full report and executive summary of the Global PR and Communication Model can be found here: https://www.prcommsmodel.com/Developed by Global Alliance in partnership with Corporate Excellence – Centre for Reputation Leadership, as knowledge partner, a leading research, knowledge and training non-profit organisation specialised in the management and measurement of intangible assets, and with the sponsor contribution of LLYC, a global communications and public affairs consulting firm, this model defines the roadmap and building blocks of the functions of PR and Communications that contributes to the creation of differentiation, reputation, trust and social legitimacy.


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