FILTROS

close
arrow_drop_down
76 results

Published by Unai Admin

18/07/2025

Global Alliance launches, The 2021 Global PR & Communication Model

A new roadmap for enhancing the role of PR and Corporate Communication Structure the PR & Comm job around five strategic building blocks A practical guide for achieving the most relevant outcomes for operating in every market in the 21st century: differentiation, reputation, trust with stakeholders. With the collaborative and participatory efforts of a network of 1,400 professionals on 5 different regions Global Alliance for Public Relations and Communication Management and Corporate Excellence – Centre for Reputation Leadership has unveiled today The Global PR and Communication Model, a new way to guide the job or PR and Communication professionals all over the world.The Model is structured around five strategic Building Blocks that generate and protect value in today’s world: corporate purpose, brand and corporate culture, reputation and reputational risks, communications and connected intelligence and intangible asset metrics. These Building Blocks enable organizations to achieve the differentiation, engagement, advocacy, trust and social legitimacy that they now require in order to maintain their license to operate.“With the collaborative and participatory efforts of a network of 1,400 professionals on five different regions, this has been a global consensus-based research on the present and future of the role and value of public relations and communications management. The core of our professions strength is our ability to build relationships, that connect us everywhere around the world” said Justin Green, President of Global Alliance. “The world is in a period of complete transformation because of the new intangible economy, and we needed a new direction by taking reputation and intangible assets as its focus” stated Ángel Alloza, CEO Corporate Excellence and Academic Research Director of Global Alliance. According to Alloza, who led the project, the research and the report, together with Clara Fontán and the great team at Corporate Excellence, “the Model emerges as a practical roadmap to help organisations and professionals achieve their most important and relevant outcomes for operating in every market in the 21st century: to achieve lasting differentiation, build a solid reputation, and consolidate trust with stakeholders, which means at the end of the day broadening your licence to operate”.“Developing this model, which is an evolution of the Melbourne Mandate, the Global Alliance is serving its mission: to create global standards to elevate our profession”, stated José Manuel Velasco, Immediate Past Chair and leader of the steering committee of the project. “The Model looks at the future of our function providing strong reasons to deserve a position in the executive committee of any kind of organizations”, added.The Model also consolidates the Stockholm Accords (2010) and the Melbourne Mandate (2012) and integrates the Global Capability Framework developed in partnership with Huddersfield University in 2018.The Model aims to enable organisations and professionals worldwide to improve their leadership and business decision-making process while promoting a real and authentic connection with their stakeholders for the post-COVID-19 world.The project today unveiled has the support of LLYC, the leading PR company in Spain and Latin America. LLYC “strive to improve the world around us, firmly believing honest, intelligent, innovative and efficient communications foster confidence and understanding among people, companies and institutions—in other words, the foundations of economic and social progress. In this way, we contribute to solving many of the challenges of our times”. The full report and executive summary of the Global PR and Communication Model can be found here: https://www.prcommsmodel.com/Developed by Global Alliance in partnership with Corporate Excellence – Centre for Reputation Leadership, as knowledge partner, a leading research, knowledge and training non-profit organisation specialised in the management and measurement of intangible assets, and with the sponsor contribution of LLYC, a global communications and public affairs consulting firm, this model defines the roadmap and building blocks of the functions of PR and Communications that contributes to the creation of differentiation, reputation, trust and social legitimacy.


Published by Unai Admin

18/07/2025

How can we get staff to commit to corporate reputation?

Corporate Excellence and Alcor create a new management model: Staff commitment over corporate reputation Until now, we have always measured what do employees think of their company’s reputation. However, under the conviction that employees are not just another stakeholder, but the ones who make or break the company’s reputation through the brand experience they provide to customers and citizens, we have gone the extra mile. We wanted to know not just employees’ opinions but how can we activate their commitment to promote reputation. This has been the base upon which we have built our new management model, along with our partners Alcor, a company specialised in HR and internal communication, and a strategic ally for Corporate Excellence in this field. A new management model: the starting point Intangible assets generate value for the company but its measuring and impact have room for improvement. At Corporate Excellence we work on this and create tools and models to achieve excellence in management. Until now, models for the management of corporate reputation have concentrated on measuring and evaluating the reputation that a company has among its stakeholders. However, in this occasion we wished to get to the workers’ reasons and emotions, to motivate them to give their best in their work and thus improve the brand experience and by consequence, corporate reputation. Employees are the protagonists of the strengths and weaknesses that characterise an organisation, and a very relevant agent in the shaping of their company’s reputation. Under this framework, we have kickstarted this initiative, which has allowed us to design and implement a model that identifies the buttons companies need to press to generate interest among employees and get them to promote corporate reputation. What makes an employee speak highly of their company? What makes them defend before a client the processes that their company has in place to service them? What impact has their sense of responsibility in managing properly a customer’s discontent when expectations aren’t met? These have been the questions we have tried to answer in this project. The model that has been developed during 2015 allows us to identify the primary buttons that impact on the professional’s real behaviour to promote reputation. How have we done it? Collaborative co-creation Creating this model is a clear example of Corporate Excellence’s working process, in synch with what has been called collaborative economy. Alcor, given their long trajectory in this field, the scientific council of the Foundation and five big Spanish companies – Agbar (Suez Water Spain), Grupo Correos, ING Bank, Repsol and Telefónica have all participated in this project. The empirical research has been carried out with these companies, which have formed the first focus group to work in the development of the new model. All together, we have created a working team to research a topic until now not explored in the literature of commitment and corporate reputation. This R&D project has counted with an initial qualitative phase where several focus groups have taken place, integrated by employees of the companies involved. There has been a latter quantitative phase to test the questionnaires based on the sample test of each company. The results that we sought this R&D project, of which we are very proud, are the following: Identifying factors that impact on the responsibility / participation of the employees in the promotion of corporate reputation. Structuring said factors in a model that gives out indicators; differentiating operating “buttons” for the Directors to increase such sense of responsibility, therefore improving its reputation management systems. Gauging an initial marker of the levels of responsibility shown by the employees partaking in this research, which will help fine tune the model and create a common benchmark; as well as identifying improvement areas which can be defined in a plan of action. This pilot project has allowed us to create an innovating model and test its scientific viability. It will also helped discover the factors impacting on conduct and which will allow promoting behaviours favourable to the global corporate reputation. We have finished the methodology of this research, and are ready to begin a second edition that will cement the model and offer a more solid benchmark. In the following months we will organise a meeting to present the main findings. Companies who are interested in finding out more about our methods and delve deeper only have to contact us. inShare


Página

of 3

arrow_drop_down