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Published by Unai Admin

17/07/2025

The last decade has seen mounting consumer demand for brands to deliver greater transparency and societal value throughout their businesses. CSR has shifted from a siloed activity to being seamlessly integrated into brand comms, largely driven by stakeholder demand. Consumers want brands to act with purpose and deliver positive social change for a better world. Brands that are doing this effectively are exceeding marketing KPIs, outperforming their competitors and generating triple bottom line growth. So doing-good makes good business sense. Yet, the data-driven marketing industry is under scrutiny driven by various data privacy scandals which are raising uncomfortable questions around how marketers access, use and share consumers’ personal data. This has created an environment wher...

Published by Unai Admin

17/07/2025

In an era of radical visibility, technology and media have given individuals the power to stand up for their opinions and beliefs on a grand scale. This power, reflected in everything from the #MeToo movement to the growing intolerance for “fake news,” is infiltrating every aspect of people’s lives, including their purchasing decisions. Companies are under the spotlight like never before as they struggle for competitive advantage in the context of this reality. Their customers aren’t just making decisions based on the stalwarts of product selection or price. They’re now assessing what a brand says. What it does. What it stands for. Accenture Strategy’s global study of nearly 30,000 consumers found that 62 percent of customers want companies to take a s...

Published by Unai Admin

17/07/2025

This document summarizes the main lessons learned from the ethics conference organized by Corporate Excellence - Center for Reputation Leadership and Asociación de Directivos de Comunicación (Dircom) within the framework of the month of ethics (February 2020) of the Global Alliance for Public Relations and Communications Management. The event had a special presentation by Adela Cortina, philosopher, professor of Ethics and director of the Étnor Foundation, Business Ethics and Business Organizations. Adela explained some of the keys to managing ethics in organizations and why this is something intrinsic to them and therefore it is essential to know how to manage it in the best possible way.

Published by Unai Admin

17/07/2025

Since 2012, Larry Fink, Chairman and CEO of BlackRock – the world’s largest fund manager, overseeing $7 trillion worth of investments – has sent out an annual letter to CEOs of the companies that BlackRock invests in on behalf of its clients. In the analysis presented here, GlobeScan traces the emergence and evolution of central themes in the letters from 2012 to 2020. This helps us better understand the shifting expectations for business and the extent to which purpose, stakeholder engagement, sustainability and particularly climate change are becoming more mainstream aspects of management. Our analysis tracks the changing outlook, from the fiduciary imperative of good governance, to a societal obligation for purposeful leadership to this year’s demand for action...

Published by Unai Admin

17/07/2025

The key to Wendy’s successful transformation? Staying true to the brand while using data to better serve customers. Modernizing a cherished brand without alienating
a loyal customer base or losing market share in a hypercompetitive marketplace is challenging. The hurdles include continuing to drive and maintain growth, choosing the right ideas for big results, knowing the customer, and innovating while staying true to the brand’s roots. Kurt Kane, chief concept and marketing officer at Wendy’s, spoke with McKinsey partner Stacey Haas and discussed how the restaurant chain tackled these challenges.

Published by Unai Admin

17/07/2025

Cees Van Riel, professor of the Rotterdam School of Management, Erasmus University (RSM), present the study Why People Love Art Museums? Museums have higher reputations than companies. This is the main outcome of this study. The results are: the Louvre has the highest reputation worldwide. The Van Gogh Museum and Rijksmuseum follow in the second and third places, which puts them among the top in the world. In the study, it also became clear exactly what it is that makes museums so highly regarded. Van Riel thinks that businesses could learn from this.

Published by Unai Admin

18/07/2025

Masterclass on Corporate Reputation organized by Corporate Excellence - Centre for Reputation Leadership where Craig Carroll (Professor, NYU) explains us the importance of reputation management.

Published by Unai Admin

18/07/2025

Cees Van Riel, professor of the Rotterdam School of Management, Erasmus University (RSM), present the study Why People Love Art Museums? Museums have higher reputations than companies. This is the main outcome of this study. The results are: the Louvre has the highest reputation worldwide. The Van Gogh Museum and Rijksmuseum follow in the second and third places, which puts them among the top in the world. In the study, it also became clear exactly what it is that makes museums so highly regarded. Van Riel thinks that businesses could learn from this.

Published by Unai Admin

17/07/2025

Can a business and its activities be transformed without before changing its organizational culture? Can a business’ culture be changed without transforming its leaders? Richard Barrett, president and founder of Barrett Vales Center and ex-coordinator of Values at World Bank has dedicated the last ten years of his professional and academic career to researching leadership diagrams in businesses to advocate that they be updated to remain consistent with societal changes. For Barrett, “leaders that are truly guided by internal values are those that are transforming and shaping the future of businesses, people, and society in general”. Document prepared by Corporate Excellence - Centre for Reputation Leadership. It contains references, among other sources, to the book The ...

Published by Unai Admin

17/07/2025

Document prepared by Corporate Excellence – Centre for Reputation Leadership. It contains references, among other sources, to the book Reinventing Organizations published by Nelson Parker in 2014 and written by Frederic Laloux, former McKinsey consultant specialised in change and transformation of companies.

Published by Unai Admin

17/07/2025

The article collects the main conclusions of the II Corporate Transparency Summit 2017. Kreab and Corporate Excellence bring the most outstanding ideas. It has been consolidated that the only way to bring back the trust is by companies transparency and fulfilling the expectations of the stakeholders, who want them to be honest, sincere and responsible. 

Published by Unai Admin

17/07/2025

The main idea of the book is that in the era of behavioural economics, it does not matter what a company does, but how it does it. The products or services offered by a corporation are not as important as what is hidding behind: the values of a company. Dov Seidman identifies the most important elements to improve how companies bheave. He claims companies need to transform their corporate culture taking into account the most relevant "hows":

  • How we know.
  •  How we behave.
  • How we relate.
  • How we recognise.
  • How we pursue. In parallel to those five culture “hows”, it is important to implement the leadership...

  • Published by Unai Admin

    17/07/2025

    CEOs play a crucial role in fostering an environment that supports embedding sustainability into the strategies and day-to-day decisions of their organizations. This report asks: why do some CEOs make the shift to incorporate sustainability into their decision-making (and what holds others back)?

    Published by Unai Admin

    17/07/2025

    Document prepared by Corporate Excellence – Centre for Reputation Leadership, and among other sources, contains references to the book Brands with a Conscience coordinated by Nicholas Ind, Associate Lecturer at Oslo Business School, and Sandra Horlings, a consultant specialising in Brand and Circular Economy; written by members of The Medinge Research Group a Swedish-based global think-tank on branding and published by Kogan Page in 2016.Brands with a Consciencedissects the philosophies underpinning sustainable brands to arrive at a set of eight clear guiding attributes which can be used as the foundation of a strategy for responsible growth. They are then used as the criteria to assess some relevant case studies, which include Slow Food Movement, H&M, Tata, Cosentino, Adidas, Jo...

    Published by Unai Admin

    17/07/2025

    The presentation «Navigating Today's Complex World. An Action-Focused Workshop for Communications, Corporate Affairs and Sustainability Leaders», elaborated by GlobeScan, deals with how to incorporate new trends in public issues into corporate strategy.  

    Published by Unai Admin

    17/07/2025

    Business has an integral role in creating a thriving society in a thriving environment. Embracing the relationship with society, the environment and government creates a new strategic lens through which to view and judge business success.  Our CEO Survey gives us a snapshot into how CEOs are thinking about sustainability issues and starting to incorporate them into their business. A key theme for this year is the CEO's desire to address wider stakeholder needs. It comes at a time when there is unprecedented intergovernmental agreement to tackle major world issues - issues that have a significant impact on individuals, communities and the environment. It’s a sign that CEOs understand just how interconnected their business is with society, the environment and government &ndas...

    Published by Unai Admin

    17/07/2025

    Edison Paul Tabra Ochoa claims in his book that a solidarity company can increase its corporate reputation level before its stakeholders and that exercising solidarity within the company creates well being for it and for the other agents in the market, and also contributes to its “sustainable”, “long-term”, and “social” roles.The author also explains what criteria must a company meet in order to be considered an economic organisation which practices “solidarity”, underlining that economic activity must always service personal dignity.The book describes how solidarity works in companies and international organisations and includes some of the suggestions made by the OECD, the European Union, the Bank for International Settlements, the UN, the ...

    Published by Unai Admin

    17/07/2025

    Interview with Nicholas Ind, lecturer, writer and consultant. He is author of twelve books and Professor at Kristiania University College in Oslo. Ind explains that brands are defined by people. It is employees who determine how an organisation is seen and customers who decide when to start and terminate their relationship with the brand. This suggests that the interface between employee and customer (and other key audiences) is fundamental to either building or destroying brand value.

    Published by Unai Admin

    17/07/2025

    Document prepared by Corporate Excellence – Centre for Reputation Leadership and among other sources, contains references to the book The Servant Leadership by Robert K. Greenleaf, founder of the modern Servant leadership movement and the Greenleaf Center for Servant Leadership (Indiana, USA) and former research director at AT&T. Greenleaf starts his argument with the idea that in times of crisis, private interests take precedence, undermining trust between people. That’s why, in order to recover this lost trust, leaders must display a sincere, altruistic commitment to contributing to society. The Servant Leadership explains the concepts of charismatic, situational, relational, transactional and transformational leadership to finally claim the idea of servant leadership. ...

    Published by Unai Admin

    17/07/2025

    Connecting with stakeholders' expectations and becoming the company with which everyone wants to have a fruitful business relationship is the dream of any businessperson that works hard and strives for success with their business. However, what are the key attitudes that create good reputation that can be managed and maintained for a long time? In her book, Regine Le Roux explains the current context where companies operate: the importance of what our stakeholders think about us, how their expectations change, etc. Then, she analyses four main areas –and eight sub-areas– that companies need to focus on when managing corporate reputation: Corporate Management (Strategic Vision and Operative Government), Corporate Capital (Human Capital and Operative Capacity), Corporate Po...

    Published by Unai Admin

    17/07/2025

    How would the best place to work if we could design it from scratch? What would its leaders and managers be like? How would it be lead? Until now, companies were expecting people to adapt to them. Nowadays, companies need to adapt to people and deploy a compelling corporate culture and leadership. In this book, Goffee and Jones offer a key to attract and retain the most talented professionals. The code they suggest is "DREAMS", which is dissected as follows:

  • Difference​
  • Radical honesty​
  • Extra value​
  • Authenticity​
  • Meaning​
  • Simple rules They use sentences that anyone could say when dreami...

  • Published by Unai Admin

    17/07/2025

    Document prepared by Corporate Excellence – Centre for Reputation Leadership and among other sources, contains references to the book Corporate Excellence: how to maximize long-term productivity and profits by aligning Purpose, Culture, and People written in 2005 by Jim Harris, president of The Jim Harris Group and PhD in Communications from Florida University and strategy consultant for Wal-Mart, IBM or Johnson & Johnson.Jim Harris claims that purpose transcends traditional corporate declarations of mission, vision and values and helps organisations focus on social aspects, exactly as requested by stakeholders. In the current context, companies need to understand that it's not possible to meet their particular needs without considering collective societal goals. The ROI of c...

    Published by Unai Admin

    17/07/2025

    This document explains how the current intangible economy provides a great opportunity for companies. It includes the main points discussed at the World Public Relations Forum 2014. In every communication, it is very important to be aware of our identity as company, of our stakeholder's expectations and social issues. This is the only way to be able to make better decisions and create business projects that are sustainable in the long term and capable of value creation. Management of intangible assets, in particular how the strategy is communicated, enables companies to influence attitudes and generate value behaviours. To do so, it is important to earn our stakeholders' trust and get their involvement by actively listening to their expectations and focusing on the values we shar...

    Published by Unai Admin

    17/07/2025

    Traditional communication is giving way to innovative approaches and tools that are shaping a new kind of communication focused on people, which it views as stakeholders rather than public in general. Communication structures in organizations shift their focus from talking and discussing to listening and learning. Thus communication is transforming into a dialogue, leaving behind the times when it was considered a one-way process and a monologue.  This document was prepared by Corporate Excellence – Centre for Reputation Leadership and among other sources, contains references to the statements made by Daniel Tisch, Global Alliance’s President for Public Relations and Communication Management; Janet Voûte, Nestlé’s Global Director for Public Affairs; Go...

    Published by Unai Admin

    17/07/2025

    Communication and technology are proving to be the true engines for progress nowadays. Today, the big challenge for companies is to understand and manage their context. The main task of communication departments and technology solutions providers is joining effort and value, and quantifying how much communication adds to the final result balance. All of this adds up to the need of redefining the individual’s function within the organisation, providing more independence and orienting their focus towards innovation and added value. This document was developed by Corporate Excellence – Centre for Reputation Leadership and among other sources contains references to the statements made by Jose Luís Polo, Territorio Creativo’s funding partner; Patricia Salgado, Digital...

    Published by Unai Admin

    17/07/2025

    The clash between economical and social elements caused by the big global economic crisis we are supporting over the last years, forces us to think about alternatives to face the new context ensuring equity and justice. In this regard, ethics are one of those possible initiatives, even if the use and abuse of the term have hollow out its real meaning. In the institutional area, the academic field and private sector, a new framework is demanded for economy to grow and develop itself. This new framework sets aside the short-term vision imposed by financial markets and gives more importance to sustainable growth goals for the long-term, including issues of general interest. Ethics seem to be, once again, the backbone of a new system based on two big pillars: social and environmental ethics. ...

    Published by Unai Admin

    17/07/2025

    Masterclass on Corporate Communication by Anne Gregory. She has been Professor of Corporate Communication at the University of Huddersfield since September 2014 and has led numerous specialist research and consultancy programmes for public and private sector clients. She is part of the Global Alliance of Public Relations and Communication Management which is the confederation of the professional bodies worldwide and is being used by them to benchmark capability in the profession internationally.

    Published by Unai Admin

    17/07/2025

    Communication has become the driver of organizational changes: it opens access to new markets and areas. In the current context, value is added by using the criteria of ethics and responsibility in corporate communication – it is an indispensable tool for a company willing to expand into international markets and strengthen its position there. Another fundamental factor is coherence of corporate actions: they should be aligned and based on the company’s vision, mission and values.  Expanding implies multiplying the process of organizational management: building relations with numerous stakeholders, working with a larger number of employees in different work areas, numerous facilities, etc. This process translates into opportunities, recognition and benefits, but at the sa...

    Published by Unai Admin

    17/07/2025

    The communication function should strengthen its role in organizations by undertaking more responsibilities, which should include not only distribution of messages among different stakeholders or maintaining relations with them, but also the task of shaping and defining the nature and identity of the entire organization. Is there a viable alternative to what came to be known as traditional communication? Can stakeholders’ perceptions of brands be modified via communication? It is true that the digital world and the Internet constitute a new challenge that changes absolutely everything? What motivates different stakeholders to make recommendations to their friends? What should be the basis for innovations in communication in order to face and integrate all changes that are taking pla...

    Published by Unai Admin

    17/07/2025

    Document prepared by Corporate Excellence – Centre for Reputation Leadership summing up Silvia Agulló's thesis Ethical coherence in human resources management: a key factor to build a corporate ethos, Universidad Ramon Llull, Barcelona. Silvia Agulló is director for corporate responsibility at DKV Seguros. Her thesis analyzes the need of promoting ethical coherence "in" and "from" the management of human resources to promote, at the same time, the corporate ethos. She underscores that it is important to establish ethical coherence as a strategic priority for the long term and questions the division between ethics and economy.    

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